Shipping costs will be waived for purchases of 250 euros or more for orders shipped to France and for all orders of Jean Louis Mahé products shipped to the European Union. We deliver only to European Union countries, Switzerland, Norway and Iceland. For purchases to be shipped to countres other than those mentioned, please contact us at firstname.lastname@example.org and we will do our utmost to accommodate.
All goods from Vegan Vogue can be exchanged within 30 days provided the item or items have not been used or damaged. The item should be sent in the original packaging, with a protection bag and other. The customer is in charge of the sending fees. The goods will only be exchanged after being controlled by our personnel and if in a perfect state. A used or damaged item will be sent back to customer.
If the shipping address is in an extra UE country, eventual local taxes and additional duties will be calculated and applied by the authorities; these costs will not be at our charge. The shipment may contain a separate invoice which requires payment of duties and taxes charged by local authorities.
In some countries VAT can be refunded. Please refer to local authorities.
Any issues regarding product quality will be reviewed on a case by case basis. If the problem is a result of a manufacturing flaw, the item will be repaired or replaced. In the case of normal usage and/or mistreatment of the item by or on behalf of the customer, the item will not be repaired or replaced.